Offering Envelope FAQs
Answers to the questions we hear most about shipping, envelope specs, pricing, and our return policy. Didn't find what you're looking for? Contact us directly.
Shipping
5 questionsWe ship mostly UPS and if there is faster service available we use USPS.
Free shipping is offered on orders of 2,500 envelopes and up (UPS Ground). Expedited orders do not ship for free.
Yes! Overnight, 2nd Day Air, and 3 Day Select shipping is available. All expedited orders ship via UPS unless a faster service is available.
Overnight, 2nd Day Air and 3 Day-Select offering envelope orders ship within 24-48 business hours. All other envelope orders ship within 5-10 business days. Orders with free shipping go out within 5-10 business days as well. Orders with expedited processing fee ($35) ship within 24 business hours regardless.
In most cases yes we ask for signature at delivery. We don't want to have UPS leave packages out in the open. Envelopes are sensitive to moisture and we want to deliver the product directly to our clients, it makes claims about damaged goods and rejecting damaged packages easier.
Envelope Specs
6 questionsPew-Size-1 envelopes are 6½″ × 3⅝″ (same size as an Envelope #6¾). Stock: 24lb white wove.
Pew-Size-3 envelopes are 6¼″ × 3⅛″, also known as the dollar size or money envelope. Stock: 20lb white wove.
We currently carry white envelopes only.
We print in all languages, given the layout is provided properly. We can proofread in English and German only.
We do not perform proofreading on layouts provided — spelling errors are not our responsibility. We also print in different languages we cannot read ourselves.
We do provide proofreading on layouts made in our Design Service department, but will always seek your final confirmation before printing.
Take a look at our flap styles page!
Bleed means print goes all the way to the edges of the envelope (borderless printing).
Pricing
3 questionsAll prices can be viewed on our pricing page.
No hidden fees or extras when your layout is supplied print-ready. There's a $45 conversion fee when a layout isn't print-ready and you'd like us to convert it, and a $45 one-time setup fee if you use our design service.
Shipping applies, but orders of 2,500+ envelopes come with free shipping (UPS Ground).
We do not charge or apply any taxes, and we do not require any tax exemption forms.
Returns & Policies
3 questionsYes — if for some reason you're not satisfied with the quality, you may return the envelopes and we'll reprint or refund your money if we can't meet your standards.
If you're not satisfied but want to keep the envelopes, we're not able to refund your money.
Yes, when we changed something on an envelope without proper proofreading. We don't accept returns for spelling errors on layouts that were submitted for printing, or when you gave consent for printing — even if we built the layout ourselves.
Final proof is your responsibility. (We do proofread layouts we build, but still require your final confirmation.)
Yes, but you'll need to reject delivery if the package was damaged during transport — if the package is accepted, we can't take responsibility for damaged goods.
We ship with two layers of packaging to help avoid damage; even if the outer layer is damaged, the envelopes are usually fine. Please check the box at delivery.
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