Offering Envelope FAQs
Additional information for our most frequently asked questions regarding our custom tithe envelopes. If you didn't find the answer you were looking for please contact us.
What carrier do you ship with?
We ship mostly UPS and if there is faster service available we use USPS.
Do you offer free shipping?
Free shipping is offered on orders of 2,500 envelopes and up (UPS Ground). Expedited orders do not ship for free.
Can we get rush delivery on our offering envelopes?
Yes! Overnight, 2nd Day Air, and 3 Day Select shipping is available. All expedited orders ship via UPS unless a faster service is available.
How fast will you ship my order?
Overnight, 2nd Day Air and 3 Day-Select offering envelope orders ship within 24-48 business hours. All other envelope orders ship within 5-10 business days. Orders with free shipping go out within 5-10 business days as well. Orders with expedited processing fee ($35) ship within 24 business hours regardless.
Is my signature required on delivery?
In most cases yes we ask for signature at delivery. We don’t want to have UPS leave packages out in the open. Envelopes are sensitive to moisture and we want to deliver the product directly to our clients, it makes claims about damaged goods and rejecting damaged packages easier.
What size are the offering envelopes?
Pew-Size-1 Envelopes are 6½“ x 3⅝“ (same size as an Envelope #6 3/4). Stock: 24lbs White Wove
Pew-Size-3 Envelopes are 6¼“ x 3⅛“ aka Dollar Size or Money Envelope. Stock: 20lbs White Wove
What stock colors do you offer?
We currently carry white envelopes only.
Do you print in different languages like Spanish or Chinese?
We print in all languages, given the layout is provided properly. We can proofread in English and German only.
Do you proofread the offering envelopes?
We do not perform proofreading on layouts provided. Spelling errors are not our responsibility.
We also print in different languages we cannot even read.
We do provide proofreading on layouts made in our Design Service department, but will seek final confirmation from you as our client.
What does the envelope flap look like?
Take a look here!
What does BLEED mean?
Bleed means print goes all the way to the edges of the envelope (borderless printing). Unfortunately, it is not available at the moment.
What are your offering envelope prices?
All prices can be viewed here.
Are there any other hidden fees?
No hidden fees or extras when layout is supplied print-ready.
We have a $45 conversion fee when a layout does not come as a print-ready copy and you want us to convert it.
Also if you use our design service there will be a $35 one-time setup fee.
Shipping will apply, but orders of 2,500 and more envelopes come with Free Shipping (UPS GROUND).
Do you charge taxes?
We do not charge or apply any taxes. We do not require any tax exemption forms.
Return Policy and General Policies
Can I return my order if I'm not satisfied?
Yes, if for some reason you are not satisfied with the quality you may return the envelopes and we will reprint or refund your money if we cannot meet your standards.
If you are not satisfied and want to keep the envelopes we do not refund your money.
Can I return the order if there is an error or spelling error on the envelope?
Yes, when we changed something on an envelope without proper proofreading.
We don’t accept returns for spelling errors on layouts that have been submitted for printing.
We don’t accept returns on spelling errors when you have given your consent for printing even when we did the layout on our end. Final proof is your responsibility.
(We do proofreading on layouts we provide, but still require your final confirmation.)
Can I return my order if the package is damaged?
Yes, but you need to reject delivery if the package got damaged during transport. If package is accepted we cannot take responsibility for damaged goods.
(we ship with 2 layers of packaging in order to avoid damages. Even if outer layer gets damaged the envelopes might be okay in most case. Please check box when delivered)